Exchange Policy
Exchange & Claims Policy
Claims for Missing or Defective Products
- Unboxing Video: Record a 360° unboxing video of the parcel without cuts or pauses if you receive a missing or defective product. This video is necessary for your claim.
- Submission: Send the video to +91-95594 30089 (WhatsApp) or elite.fashion0786@gmail.com, including your order ID.
- Notification: Contact us within 2 days of receiving your parcel. We will guide you on the next steps.
Important: Claims cannot be processed without the 360° unboxing video.
Return, Exchange, and Refund Policy
- No Defect Policy: Products in perfect condition are not eligible for returns, exchanges, or refunds.
Eligibility for Exchange
- Condition: Item must be unworn, unused, with tags, and in original packaging.
- Proof of Purchase: A receipt or proof of purchase is required.
Exchange Process
- Initiate: Contact elite.fashion0786@gmail.com to begin the exchange process.
- Return Shipping: Ship the item at your expense. We’ll cover the cost of the replacement item. Send the courier slip within 24 hours of shipping.
- Exchange Time Frame: Once the item is returned and inspected, we’ll dispatch the replacement.
Damages or Issues
Inspect your order immediately upon receipt. If there are any defects, damages, or errors, please contact us so we can resolve the issue.
Non-Returnable Items
- Customized Products: Items made to order or personalised.
- Sale Items: Products purchased during sales. For any concerns, feel free to contact us.
Exchanges
To quickly receive the desired item, return the original item. Upon acceptance, we will process the exchange promptly.
For further assistance, reach us at elite.fashion0786@gmail.com